Returns and Refund Policy

To request a return, contact us within 14 days of delivery. Approved returns must be received by us within 30 days of delivery.

• Proof of purchase is required.
• Items must be unused, unaltered, and returned in substantially the same condition as received.
• All returns require approval before being shipped back. Please do not send items without contacting us first.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, leaking, incorrect, or was fulfilled incorrectly.

Original shipping charges are generally nonrefundable unless the error was ours or the supplier's. We may deduct return shipping or restocking costs where disclosed and appropriate.

Unopened, factory-sealed paint and finishing products may be returned within 14 days with proof of purchase. Opened, used, custom-tinted, mixed, or specially ordered paint and finishing products are final sale. If an item arrives damaged, defective, leaking, incorrect, or was mixed incorrectly by us or the supplier, contact us within 48 hours with photographs so we can review a replacement or refund.

The following items are generally not eligible for return:

• Opened paint or finishing products
• Custom-tinted or mixed paint
• Specially ordered products
• Gift cards
• Items marked as final sale at the time of purchase
• Clearance items where clearly disclosed
• Custom or personalized items
• Freight items after delivery, unless damaged, defective, or materially misrepresented
• Items damaged after delivery through misuse, improper storage, or customer alteration

Age, wear, patina, repairs, scratches, variation, or imperfections consistent with the product description and photographs are not automatically considered defects. These characteristics are inherent to antique, vintage, and handmade items.

If an item has materially undisclosed damage or is not what was described, report it within 48 hours of delivery. One-of-one items must be returned in the same condition received if a return is approved.

Orders may be cancelled before fulfillment begins. Once an order has shipped or entered supplier fulfillment, the standard return policy applies.

Freight orders may not be cancellable after you approve the freight quote or shipment has been arranged.

Approved refunds are issued to the original payment method. Refund timing depends on Stripe, your bank, and your card network. Partial refunds may be issued when only part of an order qualifies.

Refunds do not automatically restock inventory. The item must be received and accepted before any restocking occurs.

If your order arrives damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery. Please include:

• Photographs of the item and the damage
• Photographs of the packaging and shipping label
• Your order number

After review, we may offer a replacement, refund, store credit, or another appropriate resolution. Do not ship visibly leaking or unsafe materials back to us without receiving instructions first.

To start a return or report an issue, email us at hello@allthetinchina.com with your order number and details.

For shipping details, see our Shipping and Pickup Policy.