Shipping and Pickup Policy

Orders generally ship within 3 to 5 business days. Weekends and holidays are not business days. Supplier-shipped items may require additional processing time beyond our standard window.

You will receive an email when your order ships or becomes ready for store pickup. If a material delay occurs, we will contact you when possible.

Orders containing products from different suppliers or from our store-owned inventory may arrive in separate packages. You will receive separate tracking information for each package as it ships.

Shipping is calculated during checkout according to our current shipping rules. Costs may vary based on order value, supplier, item weight, and fulfillment type. Oversized furniture and freight items do not use standard parcel shipping and are handled separately.

Furniture and oversized items marked for freight require a separate freight quote. Freight shipment will not proceed until you approve and pay the quoted freight amount.

Delivery timing depends on the selected freight provider and your destination. You are responsible for providing accurate delivery access information, including any stairs, narrow doorways, or delivery restrictions the carrier should know about.

Store pickup is available for eligible products. Please wait for your pickup-ready email before arriving at the store.

• Location: 803 McArthur St, Manchester, TN 37355
• Hours: Tuesday through Saturday, 10 to 4
• Hold period: Pickup orders are held for 14 days after the ready notification. If you need additional time, please contact us before the hold period ends.
• Please bring identification or your order confirmation email when picking up.

You are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect address may be charged to you. We are not responsible for delays caused by carriers, weather, incorrect addresses, or circumstances outside our reasonable control.

If your shipment arrives damaged, leaking, or incorrect, or if it appears to be lost in transit, please contact us as soon as possible.

• Report damage within 48 hours of delivery.
• Include photographs of the item, the packaging, and the shipping label where applicable.
• We may need to coordinate with the carrier or supplier before issuing a replacement or refund.

Questions about shipping or pickup? Reach us at hello@allthetinchina.com.

For return and refund details, see our Returns and Refund Policy.